Love United’s Zürich-San Francisco nonstop. It makes getting from Central Europe to Portland very easy. Coupled with a nice flatbed seat, good food and drink, and very nice service, it is my preferred way to get to the USA. Can’t wait until they put the new Polaris seats in the 787s. Customs and Immigration at SFO is always a breeze and United’s Polaris Lounge is accessible to and from the USA. It is the best lounge in the USA and has arrival showers which I love. So glad United offers this plus LHR, FRA, CDG, MUC and AMS nonstops toSFO.

The flight going and coming was excellent and the gate people, flight attendants and the people at United. com costumer care for questions I had were excellent and very helpful and nice boath flights to and from Honolulu were on time and landed early so it was a very good experience.

Before returning to Denver, I had flown Copa from Costa Rica to BOS, SATA to Azores, Ryanair to both Porto and Copenhagen, then Norwegian to Denver. Copa and the European airlines far outshine United in every category you can name. What more need be said.

The plane was on time; the flight was only an hour and it was a very nice, smooth flight. Boarding was efficient. The plus was the TV's which helped us pass the time. Wish the longer flights had these TV's.

This past trip to and from Chicago on United was far better than previous trips. The flight crew was friendly and attentive despite delays and issues with our flight. Based on this experience, I would definitely give them another chance.