We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“It's OK”
Review of United Airlines


Reviewed 21 November 2018

Remember to buy meals before boarding. It's domestic flight and meals were not included. You also need to have your own mobile device to enjoy the entertainment. You can charge your phone/iPad etc, but the plugs are quite loose.

Date of travel: November 2018
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
2  Thank Rain G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviews (54,735)
Traveller rating
Traveller type
Time of year
Language
  • More languages

18,227 - 18,231 of 54,735 reviews

Reviewed 21 November 2018

The flight was on time and boarding was a cinch. In flight entertainment and wi fi was a plus.no issues ophthalmic a slight delay due to weather.

Date of travel: November 2018
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank Eloy V
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 November 2018

We booked through Aeroplan from Halifax to San Fransisco via Boston. This required a change from Air Canada (where we are used to being able to buy food on board on even just 2 hour flights) to United Airlines on the second leg. This was a 6.5 hour flight from Boston to SFO. We couldn't believe it when the cart came through offering drinks and pretzels that there was no option to buy a small meal or snack on such a long flight. We were not expecting a free meal (ah, the good old days when everyone complained about airline food), but we could not believe that we could be flying so long without an option to keep ourselves nourished and energized. I had a couple of granola bars and my wife had bought a bag of nuts. We survived! What an amateur act. The crew was polite and helpful when needed and the flight was comfortable with a good quality entertainment system to help kill time. However, given the choice in future, we will endure the transfer delays in Toronto in order to stay on Air Canada when flying to the US West Coast.

Date of travel: November 2018
    • Seat comfort
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
1  Thank Compuvideo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 November 2018

Good morning. The flight I took, it was from New Jersey airport and it was as the title suggests, LATE. However, it gave me more time to get things together. I went to the gate after seeing that it was delayed after I got off the Airtrain. I was hoping that the 'late departure' was a typo, but it was not. The plane was late intake off, however, the better part in that is that it landed fast. I dozed off on the plane and thought it was turbulence but no, it was the wheels hitting in peace, the ground.

The airport attendant, the person who says GATE 1,2 etc said if they who are in gates 3-5 are willing to have their bags in check-in for free it will help with space. So, I did that. Since I did not want to pay for first class...

The baggage claim was not bad, it was good and then I went to the hotel.
On the return flight, it was ON TIME, and it landed earlier than I thought it would. So, though the first flight was late, it was not bad, and the second flight was on time and landed early. Good business I must say.

Date of travel: November 2018
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • Check-in and boarding
Thank vtch491
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 November 2018

We flew business class on a nonstop 767 from LAX to Washington Dulles. This was a very comfortable flight, with lie-flat seats, and a jet stream of over 100 knots to speed our way. Flight time was 4 hours 15 minutes. We were offered chicken or ravioli for lunch, the same options we had on our outbound flight six days previously. They were both tasty. The flight attendant had to recycle the entertainment system in order to get the individual lights to function--which they did after about an hour of flight time. The provided headsets were very comfortable.

My bag did not show up at the carousel upon landing, but I did notice a look-alike bag from another flight still going round and round on the carousel without being claimed. I pointed this out to the United baggage office, and they left a voicemail with the owner of that bag. Sure enough, the woman had taken by bag by mistake (how do you DO that?!). United facilitated the bag switch, and my bag showed up at my door exactly 24 hours after our flight landed.

Date of travel: November 2018
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank SFO45
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Revenue impacts the experiences featured on this page, learn more.
© 2024 Tripadvisor LLC All rights reserved.

This is the version of our website addressed to speakers of English in Ireland. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu.