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“RT Los Angeles to Edinburgh Scotland via United Airlines”
Review of United Airlines


Reviewed 18 October 2018 via mobile

Check in was a breeze in LAX, and the customer service was friendly and efficient. The flight from LAX to Chicago was on time, and the flight attendants were welcoming and the service was quick. Plane change in Chicago was easy as the gates were close together. The flight from Chicago to Edinburgh was in time, but bumpy. The service was slow due to turbulence, but they did the best service possible in between the fasten seat belt times. The flight home from Edinburgh was rerouted due to storms, so I missed my connecting flight. They did everything possible to help me make my connection, however there was just not enough time to go through customs, and then get to my gate. The had me booked on another flight before I was even through customs, with just enough time to make it to my gate. Great customer service for a tired traveler, and much appreciated. The food on all flights was typical airplane food, not the best, but edible. I would fly United again.

Date of travel: October 2018
Thank Ann N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3,710 - 3,714 of 37,850 reviews

Reviewed 18 October 2018

I used to love United airlines. This trip however was different. It was 8 hrs. from Barcelona to NY and then 5 hrs. from NY to Seattle. The overseas flight was long and there were no movies. You had to use your own device and download the United app.
However the app did not work on our 2 devices so NO Movies! The flight from NY to Seattle had the equipment for movies but it did not work. The meals were not very good either.

Date of travel: October 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank judyhiggins2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 October 2018

the 1st leg, we were elbow to elbow, knees to seat back. flight was late to Denver for connecting flights for everyone on board.
we got to the counter at the gate for the next flight, and computers were down (connecting flight was delayed taking off due to all the late passengers from 1st flights) gate agent was awesome transferring us to exit row seating so that we weren't so cramped. flight crew was fantastic, seats were also wider & has power outlets for each seat.
only issue, items on menu (snacks) not available, and flight attendant said that she had never seen some particular items stocked, so she didn't know why they were listed

Date of travel: October 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank snorklefiend
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 October 2018

A few weeks ago I flew United Airlines for a trip to Las Vegas. I usuallly go out of Midway with another airlines but this year I decided to try United. It was a good experience. I went out of O'Hare which is a bit crazy and crowded but it is close to my home and I enjoy the close proximity. The entire trip went well from planning the transportation to the hotel. I also used a cab service which was worth it. I used to use the shuttle but it is agonizingly slow and for a few extra bucks it is worth the comfort of a cab. United Airlines was a oood airline. The skycap handled my bag right away and I didn't have to lug it into the airport and wait in line.. The staff on the plane were friendly, helpful, and professional. The plane was clean, but of course, the seats are ridiculously small.
All in all, I will use United again. I have but one complaint and that is the ridiculous bag charge but otherwise, it was a good flight both ways.

Date of travel: October 2018
Thank sallyo144
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 October 2018

Very comfortable flight and the plan was there 20 minutes early. My baggage was out in a very reasonable time from the time of landing. Harrisburg is a smaller airport so that does make things run smooth and quick. Overall a very nice experience.

Date of travel: October 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank sdamron2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC