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“Late, late,late!”
Review of United Airlines


Reviewed 4 weeks ago

Flight was supposed to take off at 8:10 a.m. Got up at "O dark thirty" to get to the airport by 6:30 only to have to wait until 10am for the flight to go. Had someone waiting for me at SFO-the wait was really long! No explanation from United. No apologies, no effort to put us on another flight. Really unhappy with United. Flying has become very uncomfortable, not only physically!

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
Thank SleeplessInManhatten
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 4 weeks ago

I fly a great deal. First tier airlines (major established companies) are much the same, in general; what differentiates their offer and quality of service is their national/corporate culture and the traveler's status with that airline. With those caveats, United holds its own against its US and European competition, none of which compete successfully against their major Asian and Middle Eastern airlines.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Sam B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

United 2 by 2 ...craning in more and more seats ... 10 and knees right up to the seat! United departed 20 mins late out of SAT at A2!

Thank texaskruegers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

I will never fly basic economy on United again. Even Spirit Airlines is better. Their baggage allowance for a personal item is ridiculous. I couldn’t even take measly little backpack which spirit always allows, so I had to pay an extra $30 per trip! The tickets were not cheap enough to justify calling it economy. Plus the woman at the counter was so rude about it. You should be ashamed United

Thank Ami S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 weeks ago

Both coming and going, the UA flights boarded and deboarded efficiently and left on time! Flight attendants were helpful, but thankfully, not in a "HAHA" way of some other airlines.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank skylark_LA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC