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“Suffer in silence”
Review of United Airlines


Reviewed 4 weeks ago

If you intend to fly United for a long haul flight, like I did, it is worthwhile to consider upgrading. Meals, especially kosher or halal, was poor with very little thought in preparing them.Don't expect toiletries like toothbrush.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Isa H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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987 - 991 of 34,699 reviews

Reviewed 4 weeks ago

Plenty of room, seat makes into bed. Had a nice dinner and was able to sleep for about 7 hours. Watched a movie. Breakfast was good. Attendants were friendly. I like arrival in Zurich for central connections. Nice airport.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Paula G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

Five hour flight. Not once did the stews come through and ask if anyone wanted water. The two of them just sat up front chatting.

1  Thank Odusseus1000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

Really nothing United could have done about it but spent 30 mins waiting to take off and a screaming kid entertained/irritated us for about 45 mins. Where are those adult only flights?

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank armysteve5876
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

United never fails to take customer service to a new low. The only people more miserable that the poorly treated passengers are the employees at the airport. When I fly United I expect delays and cancellations as a natural course of business for them but their customer experience imly gets worse. Nastiest behavior I have seen in any service industry in recent memory.
Avoid United at all cost.

2  Thank jerryodaniel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC