My wife and I recently were returning home from vacation in Rome We were flying to Detroit with a stop over in Newark. A huge storm on the eastern seaboard of the U.S. cancelled a number of flights including our final leg to Detroit. We went to the reservation desk along with hundreds of other stranded travelers to see if we could find an alternate flight home. We were fortunate to be waited on a wonderful attendant whop, despite the crush of people, and computer issues patiently explored several options with us. He was finally able to book us on a flight that evening to Dulles in Washington the on to Cincinnati, where we wee able to rent a car and drive home. Given the circumstances it was the best alternative. We were very appreciative of his patience and attentiveness to our needs. Well done United.