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“All you would expect of coach flying”
Review of United Airlines


Reviewed 3 February 2018

The only real complaint I have is the we were in group 4 for boarding. We sat in row 36 on the isle of around 48. By the time we were to get on, they said that because the flight was almost full, we would have to check, at no cost to us, our cary on because the overhead bins were full. This wasn't true as we found out when we got on, but it worked out well as they checked it all the way through to Buffalo. Anyway, I think they should board the rear off the plane first and then work forward instead of forward back. I'm just saying. Other than that, It was a good flight. The Flight Attendant was really great at giving direction for Newark AP so we could get to our connecting flight in the 45 min time we had. Landed at C121 and had to get to A24.

Date of travel: January 2018
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • Value for money
    • Check-in and boarding
Thank 749DAVIDA749
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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27,108 - 27,112 of 51,080 reviews

Reviewed 3 February 2018

We splurged on this trip and requested the upgrade to Polaris Business class. We definitely enjoyed it. The service was great and being able to lie down to sleep made a big difference. The only downside is that it looks like we aren't going to get the upgrade on our return flights which is disappointing.

Date of travel: January 2018
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank SeeTheW0rld62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 February 2018 via mobile

Flew from Calgary to Houston! The flight was delay and the customer service not good! I really would not recommend to travel with United unless you really cant afford any other flight my experience with them has never been good. Flight offers in flight entertainment, but you have to pay for it. Some drinks and a tiny snacks are included.

Date of travel: January 2018
    • Seat comfort
    • Customer service
    • Legroom
    • In-flight Entertainment
10  Thank gchar09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 February 2018 via mobile

United decommissioned it’s Boeing 747 on this route and replace it with a Boeing 787-9. Good Move. We upgraded our Economy Class to Economy Premium. This was a good move for us. The seats were comfortable with plenty of room—-easy to get in a.few zzz’s. They also included access to power for one’s devices. The movie screens on the back of seats were clear. Service on the flight was responsive. It included two light meals and a snack, adequate from our needs, not as good as China Air’s on our trip from Hawaii to Taiwan a month earlier. 13 1/2 hours is a long trip from Sydney to San Francisco. United helped us make the best of it.

Date of travel: January 2018
    • Seat comfort
    • Customer service
    • Legroom
    • In-flight Entertainment
2  Thank garycZ3100SJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 February 2018

I don't know what it is with this company but they seem to have given up. The plane was dirty, the staff onboard walked about with their nose in the air for the entire flight and give more time to each other than they did towards their clients flying with them.

I couldnt wait to get off this flight. Rude staff on a dirty plane, not good! If i was the CEO of this airline, i would seriously look at the people i was employing. I would SACK 85% of the crew and bring in a whole new team of service orientated staff!

The check in staff at Tampa are actually nice.

Date of travel: January 2018
    • Seat comfort
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
4  Thank Barrie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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