I traveled last week from Newark to Paris and return. United announced a few years ago the Polaris service. Firstly, there is only one United lounge in the US, Chicago, that offers the Polaris service. The current United Airlines club in Newark was very challenging as it was way too crowded and did not even have two seats. We ended up having to go back outside to find seats together.
United also pre-marketed Polaris. To date, there seems only to be only a few aircraft with the new seats. The United Business Class, especially on the 767 aircraft, is very basic. The seats are fair as they are quite tight and they don’t all have aisle access which is becoming more common on other carriers.
The service was average and the meal was poorly prepared, my steak was too tough to eat. In business, it would also be nice to offer a better wine selection. The challenge for the passenger is that since most of the United are full, they do not seem to be any rush to upgrade their product.