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“Excellent Flights”
Review of United Airlines


Reviewed 14 December 2017

I flew back and forth from Israel to San Francisco. The flights were on time (even early!), very friendly service, comfortable seats, great in service programs. Smooth flights.

Thank Israel Extreme ... P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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6,929 - 6,933 of 27,311 reviews

Reviewed 13 December 2017

The staff at United Airlines are very service oriented but the passengers need to go through two (2) security checks where you have take off your shoes and remove all belongings. Also the4 hour flight does not offer complimentary lunch. They make you pay for it. You also have to pay for entertainment.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Ivan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 December 2017

Flying United from LAX to Mobile was just OK. There is a change of plane required, but that is so for all the airlines. The change on this flight was in Houston. Houston is a good hub, with a lot of amenities which is nice. The second leg however, is a small plane. My briefcase would not even fit in the overhead, so i had to stuff under my seat and then my leg room situation was less than desirable. A lot of folks had roller bags and they all had to be gate checked, and then they had to wait the extra 5-10 min in the jet way for the bags to be brought up.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank NickellFamilyTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 December 2017 via mobile

Our bags were lost for the first time ever after our flight from Colorado. That isn't what prompted this review, because ya know, it happens.

The problem is when we went to the United baggage counter, the guy was rude and disinterested in helping us find out what happened to our bags. We'd never gone through the process before, and it would have been nice for a little customer service. We still don't know the details of how we will get our luggage.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
2  Thank Andrew D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 December 2017

United's Polaris Business Class it truly worth the price to upgrade. Being able to fully recline to sleep on this almost 8 hour helped to arrive rested and ready to go. The meals were tasty and fresh and the staff was very attentive. It was a super trip going to Europe and returning via flight 946. Recommend this as a super way to travel.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank Andy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC