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“On time departure”
Review of United Airlines


Reviewed 1 December 2017

On time departure and early arrival. Good in-flight service. Plane was clean. Smooth flight from take off to landing.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank ScubatomKailua
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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14,883 - 14,887 of 34,525 reviews

Reviewed 1 December 2017

Contrary to what most have said, I was pleasantly surprised by my experience with United. Flight attendants and gate crew were very cordial and professional. The gates in the terminal were comfy. The plane ride was comfortable as well. The in-flight entertainment was solid as well. All-around very few, if any complaints.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Gregory R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 December 2017

On the trip over, we took an early morning flight, day before thanksgiving. It was super packed 5 hr flight. They only had United Wifi with limited entertainment options and had to be used on your own device. If you didn't download the app, I dont think that option would be there. Flight attendants were friendly but onboard options were limited.

The return flight had both Wifi and DirectTV available for purchase. Flight attendants were friendly but limited food options esp. vegetarian. Unfortunately both legs were early morning and someone near me had a bad stomach and there was a nasty smell for the whole 5 hrs. It was almost unbearable. Couldn't sleep or move.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Shikha M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 December 2017

We flew on an Embraer 175, a larger regional jet with 76 passenger capacity. About a 2 hour flight. Good service by all of the crew members. The seats in First Class very comfortable! Flight was right on schedule.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank MontanaMike2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 December 2017

I have always hated flying overnight to Europe. I do NOT sleep on the plane, and it takes a few days to recover from missing an entire night's sleep. Meanwhile, I am trying to have a wonderful time in Europe. Not easy. This flight is perfect. Leaves around 8 AM and arrive around 8 PM in London. Check in. Have dinner. And proceed to sleep, not missing any sleep and feeling completely refreshed at the begining on the trip. We always fly in and out of London, no matter where we are going in Europe. United's service on this flight is quite good.

    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank JudythP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC