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“Excellent service from United Airlines”
Review of United Airlines


Reviewed 29 August 2017

Thank you United Airlines for our wonderful enjoyable flights from Heathrow to Los Angeles August 17
Both flights were on time, with good check in procedures, excellent flights on new Boeing 787 aircraft, food and drink was good, baggage allowance a sensible 23kg..
Seating arrangement excellent.
Staff very friendly and helpful..would definitely recommend..!

Date of travel: August 2017
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Stevethorpe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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17,579 - 17,583 of 35,361 reviews

Reviewed 29 August 2017

Smaller plane on the first leg of the flight was as expected; a bit more cramped but comfortable and plenty of room. Very entertaining flight attendant that made everyone in a great mood. Longer flight (almost 4 hours) was very comfortable and pilots kept us informed of where we were and other facts including weather. Very happy to be able to charge my phone from my seat and to have free entertainment on my United app. Return flight was just as good. Checkin personnel were very friendly as well.

Date of travel: July 2017
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
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    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank bdcats
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 August 2017

The flight crew were great, very accommodating. The meals were good. The seats were extremely comfy.

Date of travel: July 2017
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
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    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank karenbillig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 August 2017

Flight was ok. But arrival at LaGuardia was unpleasant. Due to construction terminal B is a nightmare! You must lug your bags onto a shuttle bus to the airport cab pick up stands. No sky caps to assist and bus driver was so busy on his cell phone he ignored passengers needing assistance.

Date of travel: August 2017
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank J B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 August 2017

All flights, connections included were on time. The crew memberes were very receptive and kind, on the final trip back one of them gave a kind of badge to my 4 years old grand-son, the food were excellent and plentifull! The flight was very comfortable, we noted that the distance between seats were greater than in the last trip in another airline!

Date of travel: August 2017
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank benedictowilsonporto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC