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“Rude staff, terrible food, cramped flight”
Review of TUI Airways (United Kingdom)


Reviewed 31 May 2018

The staff were very miserable on the way out and did not seem to want to be there. They do not like customers anyway.
The offered to upgrade us to Premium or extra legroom for addition 40.00 or 150.00. We declined on the way out but on the way back we asked to be upgraded and were told under no circumstances were they allowed to sell seats on board. This was against their policy and despite my insistence that on the way out this had been available I was told I was wrong. I would like to know who was right. The staff on the way out pocketing the money? Or the staff on the way back just being difficult and it was too much hassle to do?
The food was HORRENDOUS, Stale scones. Sour sandwiches (off). Would try and avoid TUI at all costs.

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    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank carolinewE7140VB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,416 - 1,420 of 10,081 reviews

Reviewed 31 May 2018

Perfect weather conditions, comfortable, easy landing. Only 10 minutes late from Las Palmas but the pilot made up his time.

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Thank Chris B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 May 2018

the actual flights were good, the two problems were, night flights so when you got to your destination you were very tired. The second was there was no flights from East Midlands Airport which TUI used to do under the banner of First Choice.

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Thank Peter T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 May 2018

both to and from Paphos, Cyprus , flights were on time with no problems, on board flight crews were helpful and friendly

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Thank paulthompsons44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 May 2018

Flight OK Cabin Crew attentive However upon landing at Zakinthos. The Captain said over the intercom on two occasions welcome to Skiathos..Hope he gets back to the right airport on his return to UK.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank mikeas2n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC