I got these tickets cheap for a last minute trip to Phoenix so I didn’t expect luxury but in light of the rising numbers of COVID-19 cases in both ATL and PHX, I thought the airline would have done something- just a little something- to protect passengers. NOPE! Although my flights were only about 70% full, they packed people three on each side of the aisle in the rear of the plane and left tons of unsold seats empty all over the plane that could have been used to provide some space for safety. Plus, they announced that people were not allowed to fly without wearing a mask properly but did NOTHING to enforce it. The flight attendants walked past people who had taken off their masks or pull them down below their mouths and said nothing- not a word! Proves that these leeches don’t a flying flip about their passengers’ safety- just their profits and not being bothered to do what’s right. With a little effort, they could have made these flights safer and more pleasant but could not be bothered. If you are concerned about the spread of the virus, AVOID THESE BIG YELLOW PLANES LIKE THE PLAGUE!!

I was on a flight from San Diego to Detroit. The family that was seated in the row in front of us should never be allowed to fly again. Not only did they, on MULTIPLE occasions, break FAA regulations, they endangered the lives of everyone on that aircraft due to the lack of respect for CDC guidelines. They refused to wear their masks for the entire duration of the flight, disregarded direct orders from Spirit crew members about wearing face masks and staying in their seats on 6+ occasions, they were literally climbing over the seats, touching other passengers not in their party, and wore their seatbelt and were in their seat for a total of 30 minutes out of the entire 4 hour flight, despite orders from the captain and crew members to remain in their seats with their seatbelts fastened. The woman who was assigned to the seat across the aisle from us also disregarded direct orders from Spirit crew members by not wearing her face mask and encouraged the family in row 9 to disregard orders from Spirit crew members saying quote, “what are they going to do, throw us out of the plane?”

When we finally landed, Spirit crew members did not execute social distancing disembarkation practices, so everyone was crowded around trying to get off the plane. Our flight out to San Diego a few days prior set a level of expectations for safe and comfortable flying during this pandemic, but this flight made my husband and I NEVER want to fly on Spirit again due to the lack of concern for CDC guidelines and FAA regulations and ultimately, the safety of all of the passengers on that flight.

Horrible customer service, Avoid doing business with this shady company. I regret booking my flight with Sprit.

The flight was both cheap and relaxing. Went for a 2 month trip. I will definitely be flying again with Spirit!

We went to the airport after changing our flight w them the day before so we could fly into Jamaica. The agent stated we needed Covid test results -false since we were flying in 8-19-20. Her and her supervisor mr frank Jackson argued with us, apparently unable to read, and refused to let us board. We asked for them to call someone else, they refused. We lost close to $5000 and it was just too bad! Sorry, we can’t do anything for you. Someone will contact you. Three hours later frank Jackson called to apologize, they misread the information, and we were right. He would make notes and someone would call us. We have filed three complaints online, spent 4 hours with what’s ap and still nothing. We have flown with them for years and have two upcoming flights. How can we get someone to help?