I had booked a reservation on SW Airlines, April 2020 to fly to and from Galveston TX
Thd reunion was cancelled due to Covid. I called SW A, to cancel. i was told the funds would be a credit that expires in 12 months, ( I didn't like the expiration date on something I paid for and was unable to use) I accepted that, I figured I'd use it in the next year.
I am planning a trip to Chicago at the end of July 2021..I tried to use my confirmation number, and was rejected. I call SW customer service. I explained the situation. The rep explained to me that the 12 month cancellation was from 12 months of the pmt, not 12 months from the flight.
I was offered a possible voucher that would be mailed out in 30 days and that SW would take half the voucher as an admin fee.. I told them that this wasn't acceptable. They reiterated to me that it was their policy at SWA to swallow funds with out any concern for the client. Those were not their words, however that was the message received.
my intention is to place every review possible to warn others of these unethical practices.