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“8th grade graduation trip”
Review of Southwest Airlines


Reviewed 21 June 2021

The service at all stations to and from Hawaii was very good. Staff was courteous and helpful. However, the WiFi on both flights did not work well at all.

Date of travel: June 2021
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
1  Thank BestMomma0072
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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Reviewed 21 June 2021

This review is not only of one flight but the entire experience flying from Nashville to Bozeman and back in around 30hr. First, every flight but one was delayed "due to mechanical issues" .. are none of these planes fit to fly or are they using this as a generic excuse for allowing their entire schedule to fall apart through any given day. Would they lie to you? Yes!! Had a gate agent tell us to "run for it" 20 something gates away in Denver when she knew full well that our connecting flight had left, stranding us .. just pure evil. Sure the planes were packed, the food/drink service abysmal but what I want to concentrate on here were the personnel. In my working years I flew Southwest literally hundreds of times .. they had always been the friendliest, happiest folks in the sky. I don't know what happened to their corporate culture but EVERY agent we interacted with was rude, uncaring, bothered, not helpful and in at least one case, just pure evil. The flight crews were mostly curt and officious. The Southwest of the past is far in the past. It would be fitting for them to fold their tent and get out of the business because clearly they hate to fly and it shows.

Date of travel: June 2021
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
2  Thank David S
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 21 June 2021

Worst airline ever!! Delayed almost 90 minutes out of Tampa after a boarding regime that felt like cattle to slaughter! How hard is it to assign seats? Then over an hour to get luggage in Austin. Just awful on the way home as well. Crowded because people cannot find enough overhead space. Airflow was non existent in flight. We thought we wanted Southwest because of direct flights. Never again. It’s better to connect with a real airline! Aeroflot ( Russian airline) is better!!!

Date of travel: June 2021
3  Thank Marla O
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 20 June 2021

We felt fortunate to be able to fly non-stop to Phoenix from New Orleans,

There was a delay leaving to gett all the passenger's luggage loaded, but after that, there were no delays and we arrived within an hour of the scheduled time.

My only issue is the flight attendants talked too much and interrupted my reading during the flight.

Date of travel: June 2021
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
1  Thank raybyerley
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 19 June 2021

We had flights for 6 planned through Southwest Vacations and Southwest Air canceled our flights on May 6 and didn't advise us. Our travel agent went in to verify everything and NOTHING was there for our flights. SW canceled all 6 flights and didn't give us any notice. We were left with a wonderful Punta Cana resort with no way to get there. Southwest Air gave no indication as to why, that they just dropped the flight from the schedule. When we asked them for alternate flights they did not want to assist us. The CSR from SW couldn't give us a reason and when asked if they would possibly add a flight, she advised that she "didn't have a crystal ball" to be able to verify that. Wrong thing to say to someone who manages a business. Very poor customer service. We will never use Southwest again for travel and we have used them a LOT over the years. American Airlines bailed us out and offered flights. Be cautious that SW will cancel you with no reason or warning.

Date of travel: June 2021
2  Thank BoardingPass617411
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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