My recent trip on Southwest airlines was a breeze. There were no delays, luggage made it to my destination and was not damaged! And no extra charges for luggage. Yeah!! That was a great experience.
The last two times I flew (United and American) the experience was not as smooth. Long delays, frustrated passengers and staff. But not with Southwest airlines. I flew with a handicapped partner and Southwest was very accommodating. I did not request a wheelchair in advance but when one of the staff saw her struggling...walaa! There was a wheelchair and someone there to get her to the gate. They also had a chair waiting for her when we landed.