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“Still The Most Friendly and Personable Airline. On time, too!”
Review of Southwest Airlines


Reviewed 4 weeks ago

Tripadvisor keeps sending me emails reminding me to review an airline flight, so here's yet another praise for SWA. These guys consider the customers as real people, and treat them that way. Kinda like Chick-Fil-A in the fast food business, or Publix supermarkets, there's so much other companies could learn from the way SWA makes the customer experience as pleasant as possible. Try to avoid the other guys unless they way undercut SWA's price and you're sure you won't make changes. If only the customers weren't so rude and would line up in the correct slot/order for boarding!

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank DavidLou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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852 - 856 of 29,986 reviews

Reviewed 4 weeks ago

Always try to fly Southwest. They always survive to be on time and the staff is friendly and helpful. No charge to rebook if you must cancel a flight. They also keep in touch with you via text or email if there is a delay etc. I belong to the rapid rewards program.
Superior to other airlines I have used in the past.

Thank 57Chloe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

This is our airline of choice. I LOVE leaving from Islip and SW is just about the only option from there. SW is a no-frills airline, but we never seem to have a problem with delays or equipment failure. We don't pay for the early bird check in, so sometimes with the open seating format we don't get to sit together, but I don't mind that.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Arlene R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

We have always had great service with Southwest. Our only regret is they don't fly put of Flint Bishop Airport, so we will have to find another airlines.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank nancybergeron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

Departing flight from St. Louis to Denver was delayed by two hours because of weather in its originating city, Baltimore Maryland. Southwest Airlines apologized for delay. Employee of Southwest Airlines were very friendly and accommodating.

Thank Tripper R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC