We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“The only airline for me”
Review of Southwest Airlines


Reviewed 16 October 2017

Best airline ever. 2 bags for free. Booking is easy and the airline is affordable. Phone app is great for checking in. Staff is friendly and personable.

Date of travel: September 2017
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank 37joycer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a ReviewReviews (31,068)
Traveller rating
Traveller type
Time of year
Language
  • More languages

16,344 - 16,348 of 31,068 reviews

Reviewed 16 October 2017 via mobile

We fly many legs a year and they still have best customer service. Herb must be proud of these team players as they are following his tradition. Love this airline from entrance to exit.. Great as well with taking care of passengers needing assistance.

Date of travel: September 2017
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
Thank Michael K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 October 2017

Easy to book on line, easy to navigate website. very affordable pricing, 2 FREE checked bags, comfortable seats and awesome crew.

Date of travel: August 2017
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank 934faribaa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 October 2017

All staff very efficient and friendly. Boarding easy. Airplane clean. Free Baggage allowance generous. Will use Southwest whenever I can

Date of travel: October 2017
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • Value for money
Thank 823dagmarb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 October 2017

Flying with Southwest is just an average flight. No frills but they get you there. Their service is easy to use, book, and affordable just don't expect anything extra. Make sure to download their app.

Date of travel: November 2016
Thank KDBTex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC