Saudia Airlines is clearly a mixed bag, you read through the reviews and what you see is hit or miss.
I booked for a group of nine, over six months in advance. The website was straightforward and i found the online element as good as any other airline. My flights ended up being changed, by Saudia twice. Both times i had to ring to re-check all my details and my seats had to be confirmed three times on three occasions. This was unnecessary faff and why i haven't awarded five stars, even though the staff were courteous and helpful to get things resolved.
I don't often review airlines, but i feel Saudia gets plenty of flack so it's important to provide a positive experience when this is the overall outcome.
I travelled to three destinations, Jeddah, Dubai and back to London Heathrow as part of a group of nine. In all honesty i was expecting a third rate service, so i had mentally prepped myself for a stoic experience, instead I have to say, Saudia Airlines really came through for me. Their overall service and product was excellent. I was genuinely surprised and pleased and feel this must be expressed.
For starters Saudia offer one of the most generous baggage allowances per person that i have ever seen, in economy you can travel with 2 x 23kg suitcases, plus hold luggage separate, plus 5kg free Zamzam water if returning from Saudia Arabia, seriously which airline can beat this. You then have ample leg room, also in economy, which beats most airlines hands down. This is a huge benefit to all passengers and worth using just for this. I thought the food was as good as Emirates - one of the best airlines and facilities on board greatly improved with excellent screens and on demand options.
Where Saudia Airlines is a little weak is their overall customer service. I personally had no issues, but noted a few scrapes with others. Nothing serious, but the overall service doesn't quite hit standards from other Airlines.
What is not Saudia Airlines fault is the generally poor facilities at places like Jeddah Airport and Riyadh. Unfortunately for them, they are seen as the front-line for inadequate facilities at these airports so get panned when things go wrong, even though it is not directly them at fault.
My overall experience with Saudia Airlines has been very good, and i benefited from an excellent value for money price, with very generous baggage and seating allowances. They have some way to go to improve their overall experience, but i have to say i have been very impressed and will certainly use them again.