I havent flown for 21 years due to a fear of flying. I took my 9 year old daughter to Dublin for a 'test flight' as she is due to go on a longer flight with another family member and hasnt flown before and was very nervous.
I've heard a fair bit of negativity about Ryanair but we needed cheap flights.
I was not disappointed I love how Ryanair make it so easy to tailor your flights according to what you require when it comes to baggage etc.
We had a lovely short smooth flight, and a pleasant experience. Staff were friendly, cheerful, professional and helpful. The flight was on time and the plane was clean and comfortable.
The app, and website was easy to navigate and tickets were easy to book and reasonably priced.
I have seen the negative reviews and they are mostly posted by people who either didn't read the rules and information, turned up late or broke the rules, or expected premium services for economical and basic prices. You get what you pay for, if you want luxury, you pay for it.
I personally wont hesitate to fly with Ryanair again and we will be planning another trip very soon.(...also, follow them on twitter, they are too funny)