We hear so many criticising Ryanair, some with genuine gripes but not so often praise.
I flew back to France on 17th Feb 2018, I entered Stansted with everything in order, booked as priority as now this is the only way to take a carry on bag.
Security, showed my pass which was placed on the tray before scanner & upon retrieval it was gone..no trace..panic..! what to do? I have heard horror stories of having to pay excessive amounts for a new on & even stories of having to buy a new ticket a premium price..Without delay I made my way towards the boarding gates where Ryanair usually board & approached the customer services, holding my breath, explained the situation & was met with a very sympathetic response, not only that but with a few comical dialogue exchanges, this great guy...see photo. I forgot to even ask his name, printed me a new one without any quibbles, I hope this will not loose him his job but conversely he clocked several notches on the publicity scale for Ryanair's positive rating & deserves promotion & or a raise. I will add here in the last 8 month I have flown with Ryanair to varying destinations & for me I have no issues at all. Thanks Ryanair.