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“Not Award Winning Airline”
Review of Qatar Airways


Reviewed 4 weeks ago

Very poor Class, Flight ran out of soft drinks only fruit juice availble, two hours after take off from Edinburgh,
meal choice also not availible after serving first 4 rows, toilets dirty, Shame on Skytrax handing out 5+ Service awards for a Budget service.
God help you World Cup Travelers.

Date of travel: June 2022
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank agha_mohammed
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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171 - 175 of 32,740 reviews

Reviewed 4 weeks ago

Our family of four June 2022 holiday from Singapore to London began with a cancelled flight and forced us to take an earlier QR947, thus spending half a day at Doha connecting. On way back from Schiphol Amsterdam, QR274 chose to wait for 3 hours before takeoff for other boarding passengers. Upon reaching Doha we were denied connecting flight QR946 even there were still 20 mins before flight. Qatar Airways chose to wait 3 hours at Amsterdam, but can't afford to wait a while more for like 50 passengers on connecting flight? The airline staff simply handed us the new boarding pass. We stayed in Doha airport for 24 hrs, no toothbrush/bottled water, no accommodation, nothing! Only some minimal food vouchers for the only food court in the airport. Extremely poor service everywhere in this airport, run by foreigners. Good luck to those visiting this year-end for Qatar World Cup 2022. Oh not to mention Qatar airplanes condition is kinda old, the toilet is void of amenities and dirty, service is not prompt and so-so, totally feels like a budget airline. Can't understand how it can achieve best airline award and best airport award!!! Bet there are many who suffered the same fate wrote the same here.
Just wrote to the airline for an explanation and compensation.. let's see the reply... and will share again.

Date of travel: June 2022
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank fumingchua
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 4 weeks ago

Absolutely appalling behaviour by Qatar. It’s a shame they take so much pride in winning awards because their service doesn’t show it. My bag has been missing for 3 days with no signs of contact. Their apps don’t work, their local helpline doesn’t work, their international helpline doesn’t work, they don’t bother to contact their ‘valued customers’ to give any sort of updates and what’s more is that their ground staff in my location have admitted to turning off the phone lines because they have misplaced so many bags internationally that they can no longer keep up with the amount of complaints. Once my favourite airline, I’m sure I will never travel with this pathetic excuse of a company again and would advise everyone else to follow the same suit. Disgusting.

Date of travel: July 2022
Thank nayalk
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 4 weeks ago

it has been four days and my luggage is still not found. No one is picking up the phones not answering my emails. This is not acceptable Qatar airways. I was a loyal customer flying with you for work, four times a year but you have now lost me as a customer.

Date of travel: July 2022
    • Customer service
Thank 808idilj
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 4 weeks ago

I had a lost luggage at Doha airport . It’s been more than a week and I have tried every possible means to call this so called reputable airline , submitted the feedback claim . Got one reply from them stating we will contact you soon ! Its a lie . Nobody contacts . All the numbers on the website and the ones that the live chat back end support ( which is only useful to book tickets which means to pay more money that is the only support that will respond) doesn’t work . I would have tried close to 60 numbers no joke .
You loose a bag , you can’t contact anybody from Qatar airways . NOBODY .
There is NOBODY from Qatar that will help you . They will also not reply anything on compensation . The most appalling useless airline ever and the most useless customer service ever existed on earth . Never again will I fly Qatar Airways .

Date of travel: June 2022
Thank Geethanagalingam1975
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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