I booked a business class ticket from Miami to Amman (via Doha).
Since I live in Orlando, I rented a car and drove 4 hours to reach Miami airport.
I had requested a wheel chair in advance because my leg was still recovering from an injury that caused my calf to rupture. I told them I had rented a car and that I needed help from the parking lot to the airport. They said they could bring a wheel chair to the parking lot provided I go to the check-in counter and inform them that I have arrived. I was shocked and told them that I have trouble walking but they said they couldn't do anything about it.
When I arrived at the airport, I parked at the Qatar Airways door (#10) and went in to tell them that I had arrived and needed a wheel chair.
After a four hour drive, they surprised me by telling me that the flight had been canceled and that I needed to wait to be rebooked. I cooperated and said I needed a wheel chair to come to parking lot just as we had agreed on. They refused. I parked in the parking lot across the street and walked to them which I couldn't do because of my injured leg. Because of this, my muscle completely ruptured again, and three weeks of treatment went to waste.
I then went back to the check in counter, crying of pain. I begged for a wheel chair. I sat on the floor for over an hour begging for the wheel chair I had previously asked for. After over an hour, they brought a wheel chair but made it impossible to help me throughout my whole trip (including staying at the hotel..etc).
I then said I was going to cancel and drive back home but I needed them to let me take the wheel chair to the parking lot because I could no longer walk (or even stand up). They refused. After 4 hours of me begging them because there was nothing I could do, they agreed to let them take me to the parking lot (which was a 5 minute walk). I have never been so mistreated and humiliated in my life. I was helpless and they just didn't want to help. The people that worked there were horrible and rude and shocking to say the least.
This was one of three bad encounters I have had.
I flew several times with Qatar Airways, but I will never fly with them again. Their customer service is by far the worst.