A year ago I would have raved about how good Qatar airlines was. Customer service was like no other. But now that they are out-sourcing calls to India customer care is no existent. I have had nothing but frustration from them...I will tell you my last experience. They changed my last flight 5 times. I understand with Covid this is something that may happen. I have been patient about it. The first time they changed it they messed up my reservation so I had 4 flights instead of two. No one would listen to me to fix it. The last time they changed it my seats were removed. After countless hours of frustrating calls to Indian representatives who did not understand me or me them I was told I have to now pay money for the seats I originally had on my itinerary!! I even wrote to Qatar privilege card people and was pretty much told "sorry, new rules are you pay for every seat"! How can they take my seats away and then tell me to pay for them? I did not change my ticket they did!