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“Excellent Economy Class Experience”
Review of Qatar Airways


Reviewed 25 December 2018

Flew a 7 hour flight on their 787 from Kuala Lumpur to Doha, connecting to Rome. Flight was delayed by nearly 7 hours due to problems with the computer. Can't blame Qatar, though it was tiring to wait but was more than happy to have it resolve than trying to take off and fix it along the way. We were given food vouchers for lunch at the airport. For obvious reasons we miss out connecting flight to Rome (had allowed 3 hrs of transit time). Qatar had their staff waiting for us at Doha, handed us our new boarding pass for the next available flight to Rome, which was 7 hours later. We were given a hotel voucher which included transport to and back from the hotel to the airport. Free buffer dinner was available at hotel and we were able to shower and rest for a while. Pillow and blanket was provided together with amenities kit. Food service, 1 time heavy (lunch) and 1 time light (pie). Stewardess always on the move to ask if passengers wants drinks, very much appreciated. Toilets are always clean, even with flight more than 90% full. All in all the Qatar took care us professionally to make up for the problem with the original flight. Had also asked them for a detail breakdown and confirmation on the delay as I wanted to claim it through my travel insurance. Document was provided within 2 days through email and the details was sufficient for my insurance to process the claim. All in all would recommend.

Date of travel: December 2018
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
1  Thank DanialDA78
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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8,697 - 8,701 of 33,038 reviews

Reviewed 25 December 2018

Unlike many other airlines who sees a passenger as just a body occupying a seat, I found Qatar Airways to be different. Somehow more caring and friendlier. Service much better than what I recently experienced on another well known Middle East airline. The cabin crew serious about their job and would attend to your problem immediately, following up afterwards. Food was good and the plane clean. I would recommend them without hesitation.

Date of travel: December 2018
    • Seat comfort
    • Customer service
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Thank 837akbarb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 25 December 2018

The second flight of our trip was operated by a B787. This aircraft is less comfortable than the B777 and offers less leg space. Dinner was offered after take off and snack before landing.

Date of travel: November 2018
    • Seat comfort
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    • Food and Beverage
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    • In-flight Entertainment
    • Value for money
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3  Thank Didi86be
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 25 December 2018

Flight came in too late but we left only Brussels with 20 minutes delay. After take off we received a breakfast and before landing a snack and muffin. During the flight the came several times with water & juices. Flight was not even half full so more than enough space.

Date of travel: November 2018
    • Seat comfort
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    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
2  Thank Didi86be
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 25 December 2018

Flew this jet for the 1st time between LAX and London Heathrow. Seats were the most uncomfortable airline seats ever. They were not designed for typical people. The seats were so bad that my wife and I could anticipate the torture before we even took off. I am 6'1" and 195 lbs.; not huge, not small. The guy next to me was about the same, a little smaller. It still felt like we were sitting on top of one another for most of the trip, arms and elbows always touching and jostling for the extremely limited space. Knees jammed into the forward seat. Placing small children between every 2 adults would have solved that problem, but really ?

Date of travel: December 2018
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank DTLAW_12
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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