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“Quite comfortable”
Review of Lufthansa


Reviewed 13 December 2017

We purchased the airfare through a travel agency and then upgraded our Economy seating to Economy Plus which provides additional legroom. We were on Airbus 330-300 for both flights across the Atlantic and the $100 per person per flight was well worth the additional legroom. We sat in seats 23A and 23C (there is no 23B) for both flights and the seat in front of us was so far in front that we had to unbuckle our seatbelt in order to reach the magazine pouch on the back of the seat. Our feet did not reach the seat in front. It actually would have been better had the seats been a bit closer. The food is traditional Economy class food for a European airline (a lot of it and reasonably edible). The attendants also did a good job of keeping us hydrated with frequent drink rounds.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank ramerog5051
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 13 December 2017

Unfortunately Lufthansa no longer allows free seat selection at the time of booking the flight, so we had to get to the airport even earlier than usual. The flight was late to depart and land, the plane was clean, food was reasonably good, in-flight entertainment selection was mediocre and the crew's attitude and attentiveness was good but far from the likes of Singapore Airlines or Thai or most South-East Asian airlines.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank worldnomad_01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 December 2017

Apparently, Lufthansa has established a strategic alliance with SunExpress. I recently purchased a ticket HAJ-FRA-MAD in the Lufthansa website. At no point during booking you were advised that the FRA-MAD flight was serviced by SunExpress, not Lufthansa. None of the information provided on my electronic reservation allows me to check-in online on SunExpress website, necessary to, for example, confirm booking or change seats. There is not even a shared flight code !!! This service, for which I paid, is therefore not accessible.

To my complaint, the poor answer I received from SunExpress was: "Unfortunately you can not complete check in because for Lufthansa ticket we are unable to see them in our system. The ticket with Lufthansa just the flight and services with SunExpress. You bought the ticket from Lufthansa thats why you can not make chek in"

You can draw your own conclusions. If anyone is interested, all referred info is available (with screen shots).

Thank AlfonsoMF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 December 2017 via mobile

Flight attendants very child friendly, always looking for the best way to make you feel the best experience in air

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
Thank lorenatorresx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 December 2017

I flew with Lufthansa changing plane at Frankfurt only a week ago and my suitcase went missing both times in addition to the plane being an hour late due to imbalance of luggage in the haul. This time around, the flight was delayed with two hours from Oslo and it was fairly obvious that we'd miss the connecting flight from Frankfurt even though we originally had a margin of 1,5hrs. We did not get much information, we were just being told that they had found a problem with one of the engine. I am of course very happy that they take this seriously, but it is not impressive when we keep being put off by repeatedly being told through a screen that the next information will be at 13:15, then it is changed for 13:30, then for 13:45 etc. Why is it not possible to tell people, especially all those travelling onwards from Frankfurt what they are doing and not doing? We asked if they could rebook us for the onwards flight and was told that they couldn't do this until they had sorted out what was happening with this flight. We knew we would miss the connecting flight, and we wanted really to be able to travel on the last possible onward flight that day. But no. On the plane to Frankfurt, a lot of flights and rebookings were announced on the tannoy, but our flight was not mentioned, We, and a whole lot of other people in the economy class, then had to ask the cabin crew who where not able to answer. So we only got the information after we had landed at Frankfurt and entered the building after a busride across the entire airport. No information about compensation or meal vouchers or anything. Then when we managed to locate the service counter, we were told in a definitely non-service way that we were to print our boarding cards on the machines and no information still on meal vouchers. Finally, we managed to get vouchers, but we had to go online to register claims for compensation. Rotten service. On top of everything else, it rained in Frankfurt and for some reason, economy passengers obviously have not paid to have a roof over the stairs to the aircraft. THis is reserved only for first class and business passenger entering the front door to the aircraft. This was clearly the system as we saw it on all Lufthansa aircrafts parked and we also experienced it on our way back. On the return flight, we got the information in Salzburg that the prebooked wheelchair assistance would be waiting for us at the gate as my mum is not able to walk very fast and due to a change in the flight times, what had originally been a good margin, was not good any more and we were prone for a rather long walk in little time. There was no wheelchair service when we arrived. There were no people to ask, and we had to walk quite a long way before we finally found departure information that told us that our connecting flight was delayed (now there was a surprise) and hence we actually had time to walk slowly. I am not flying Lufthansa again if I can help it.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank LiseBB2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC