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“Lack of Quality, Rude people, no changes possible”
Review of Lufthansa


Reviewed 22 September 2017

I never had such a bad experience as with Lufthansa. I booked a ticket for 3 months. but after i discovered i overstayed the 90 days visa period by 3 days i wanted to change my flight back 2 months before the actual flight took place. It was not possible. Really bad service, i now have to book a flight with a other airline. The fligt itself was terrible also, especially the food. Normally you can choose, but they had'nt enough for every passenger to choose. Never fly with Lufthansa again. Above that we where flying with our two dogs. At the airport in Chennai there was a problem because we didnt have a NOC (no objection Certificate). The Chennai customs said we could do that the next day at Chennai Animal Quarantine Centre. But then a Lufthansa person got involved and he was so rude that he pissed of the Chennai Customs Officer really bad. They where shouting to eachother. With resulted in a angry customs officer who was not willing to cooperate anymore. And send back our dogs on the next flight!!! THANKS TO LUFTHANSA!!!

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1  Thank michiel143
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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972 - 976 of 15,291 reviews

Reviewed 22 September 2017

Upgraded to Business. Food was good, Service was good. Check in at the gate need to be improved for Tel Aviv flights! more security people so it can go faster.

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Thank Gahl S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 September 2017

Clean plane. Late secondary to weather. Still made up time in the flight. They even attempted serve but the weather was to bumpy

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Thank Gahl S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 September 2017

A prestigious European company, ranking among the top European airlines, I have been listening to it since childhood and I am eager to experience it transition, a highly professional profession that does not accept compliments or complacency. it has recently begun to move towards providing semi-economic products, starting with relatively non-refundable tickets, Overweight paid and reduced meals on their flights less than five hours. on midnight departure flight from Tunis there was a delay around two hours without any comments or suitable apologize to a passengers (family & children) !

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1  Thank suliman a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 September 2017

We were supposed to fly on the Friday evening flight from Frankfurt to Florence. We had checked in luggage and were about to go to the gate 1 1/2 hours before the flight when we got an sms saying that the flight was cancelled and we would need to proceed to the ticket counter. After waiting in line for 20 minutes for the ticket counter we were rebooked to the next morning and sent to a hotel after waiting approx. 30 minutes to get the luggage back. We tried to rebook the rental car and informed the hotel that we were not coming - of course this was prepaid. For a weekend trip this was a great start. So far so good. The next morning we flew to Florence and had literally 1 1/4 day left from our weekend trip. Going back we sent a complaint email with attached letter as per the EG flight compensation regulation 261/2004 to Lufthansa and got an email confirming the receipt. Since weeks, no more information or reply. After 3 weeks I called LH and was told they have a backlog of 5 weeks. Even these 5 weeks are over now and no word from LH. Is this the "Nonstop You" customer service they promote? It seems like they put the complaints aside hoping the passengers will forget about it. This is definitely extremely bad customer service.

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    • Customer service (e.g. attitude, care, helpfulness)
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    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank Jbps
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC