I never had such a bad experience as with Lufthansa. I booked a ticket for 3 months. but after i discovered i overstayed the 90 days visa period by 3 days i wanted to change my flight back 2 months before the actual flight took place. It was not possible. Really bad service, i now have to book a flight with a other airline. The fligt itself was terrible also, especially the food. Normally you can choose, but they had'nt enough for every passenger to choose. Never fly with Lufthansa again. Above that we where flying with our two dogs. At the airport in Chennai there was a problem because we didnt have a NOC (no objection Certificate). The Chennai customs said we could do that the next day at Chennai Animal Quarantine Centre. But then a Lufthansa person got involved and he was so rude that he pissed of the Chennai Customs Officer really bad. They where shouting to eachother. With resulted in a angry customs officer who was not willing to cooperate anymore. And send back our dogs on the next flight!!! THANKS TO LUFTHANSA!!!