This is NOT a business class seat, it is 2/3 of a business class seat. The way the business class seats are angled, the window seats are about 7 inches narrower than the aisle seats. I had no room for my shoulders, elbows or knees and came off the flight bruised and in agony. I took KLM 651 on May 27, 22 Business Class 3J. This aircraft lists as Airbus 330-300 330, but my seat was the last row in business class at 3J so I don’t understand their seating map. On top of that, my luggage was lost.

They make it impossible to request for a refund, the website doesn’t work for refund and to get a hold of a customer care is almost impossible, I’m looking to take it up legally

I would have no major complaints at all about flying KLM.
But their website... just makes sure I will avoid KLM by all means, even if that means paying more.
Getting through their "site unavailable", "something went wrong" and a hundred other varieties of "our IT department sucks and we cannot develop a website that actually works... and sorry not sorry, either" was a nightmare. My assistant gave up. I gave up. KLM support gave up. Their "special support for corporate clients" gave up.
Result: I still (a month later!) cannot request a refund for extra services I purchased that come included into business class and for changing the ticket during the overload days. The form can be filled in, but not submitted.
I am receiving multiple check-in messages every time i fly, one from KLM, one from Air France. The latter is also in French, and freaks me out every time (did something change in my flight??)

Folks, if in 2022 you cannot build a website that actually works, how can I trust you with my business trips? I can't. Enjoy the flight experience and all, but i simply cannot waste the time I am wasting trying to perform the simplest operations.

And BTW, is it a new special service to ignore clients in business class when they press "call assistant" button? The flight attendants kept walking past me like they have no time for this kind of disturbance. Compared to, say, Quatar business class, when you feel like you have a personal assistant all flight long, I'd say... meh.

KLM are without a doubt the most arrogant and uncontactable airline in on the planet . they totally destroyed by large suitcase spilling the entire contents onto the baggage reclaom belt . They failed to asssist through out the 3 weeks of the holiday forceing me to have to buy a new bag out of my holiday funds . but then on the return flight lost the replacement bag , i filled it two claims was contacted by KLM after a month !! Shocking and I sssumed they would asctually deal with the complaints !!! No all they have done is closed them off on their system . Is this standard practice? hiow do they expect to get away with this ? As i state worst airline ever

Friendly staff, flight left on time. Plane was not full but it was an early am flight. Was served a drink and small cake during the flight. No complaints.