KLM are without a doubt the most arrogant and uncontactable airline in on the planet . they totally destroyed by large suitcase spilling the entire contents onto the baggage reclaom belt . They failed to asssist through out the 3 weeks of the holiday forceing me to have to buy a new bag out of my holiday funds . but then on the return flight lost the replacement bag , i filled it two claims was contacted by KLM after a month !! Shocking and I sssumed they would asctually deal with the complaints !!! No all they have done is closed them off on their system . Is this standard practice? hiow do they expect to get away with this ? As i state worst airline ever

Friendly staff, flight left on time. Plane was not full but it was an early am flight. Was served a drink and small cake during the flight. No complaints.

Hello, I have booked my flight for 3th of June, it's Belgrade-Amsterdam-Boston and I was wondering if I have to check in my baggage in Amsterdam as well or in Belgrade only? (It's KLM and Delta operated) Thank you! P.S. Nobody from KLM service operators is responding in days.

I was scheduled to be away for a 4 day business trip. By now, this has turned into a 5 day business trip with over 24 hours lost to delays, missed connections due to delays and cancellations. At no point have KLM properly reached out to me despite discussions on social media, emails, phone calls and attempts to liaise with business services.

I was late to my original destination by 8 hours due to a missed connection, wholly at the fault of KLM. The return trip has been even worse with my first flight delayed by two hours, my connecting flight missed but also cancelled and then being left overnight in AMS with no support or directions. When we landed we were assured that someone from KLM would meet us and help us for ongoing flights. This was a lie. Nobody was present in the airport from KLM and we were advised by staff tidying up for the night and a passing cabin crew not to leave the airport due to the 5 hour queues for security.

Within the airport, my group spotted multiple mice and those operating passport control were wholly disinterested. If I had not asked for their attention, I could have easily moved unchecked into other parts of the airport. Other people seemingly did and the staff did not care.

My replacement connecting flight was scheduled for 19 hours later. KLM made no attempts to provide hospitality, made no attempts to provide accommodation and instead opted to try and upsell further services, such as additional leg room and lounge access, via the self-service transfer desks. This is tone-deaf and money grubbing. On rescheduled flights with new transfer times approaching 20 hours (for a small hop between Europe and the UK) these should be offered for free if KLM cannot be bothered to provide hotel accommodation.

Currently, my replacement flight is delayed (that means I have experienced a total of six delayed, missed or cancelled flights due to KLM) and I would not be surprised if it ended up cancelled.

While I understand that the difficulties with Schiphol airport due to the reluctance of the owners to pay employees a fair, reasonable and acceptable wage, are not the direct fault of KLM, KLM did not make even a slight attempt to be accommodating or display a burden of customer care. The attitudes at both Schiphol and KLM are late stage capitalism run riot. Delays and cancellations are normal, customers are to be treated as commodities / cattle or a means to siphon money rather than people and staff are to be neglected, exposed to burn out and overworked to the point where they are disinterested in fulfill their jobs, even when crucial for security. Which unsurprisingly leads to employees quitting, worsening the issues.

I have not travelled abroad to conferences or for business in many years and, given this experience, I will be reluctant to in the future. I will absolutely be avoiding Schiphol and KLM who have provided atrocious support and customer service throughout.

Beyond dire. Avoid KLM.

We flew from LA to Dublin. KLM lost our luggage. 2/3 were recovered and delivered to Dublin. 3rd piece is missing and it is impossible to get any support on the phone, via ticket or email. Chat copy pasts canned responses that they can't promise when someone will be in touch. Mind the flight was 31st of March and we had significant expenses to get basics lined up during our vacation in Europe. In addition there is obviously the value of suitcase and all the cloth/items inside that need to be replaced.

It is appalling that an airline so happily takes thousands of dollars just so you can sit a bit more comfortable and then treats you like that

I used to fly transatlantic with KLM / AirFrance all the time. But never again