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“Oops! Bad Connection & No Luggage”
Review of KLM Royal Dutch Airlines


Reviewed 4 September 2019

We flew KL1168 from Helsinki to Amsterdam for our other KLM flight (KL621) to Atlanta.
With the announcement of a flight delay from Helsinki, I asked for help at Amsterdam to get through the airport. We were about 40 minutes late departing but made up 14 minutes. As we deplaned the flight attendant said someone would be waiting for us.
No such luck! We stopped the first electric cart we saw, but it wasn’t for us and we “weren’t on the list.”
We kept moving, made it through Passport Control & just kept going. Our flight was boarding when we showed up!
So the flights individually were OK, but if you can’t get help when you need it, what’s the point of paying extra for B-Class?
Further, our luggage didn’t make our flight, so we had to wait 2 days for it to be delivered (10:30 pm!) Good thing Atlanta was our final stop.
Again, service on the flights was good. Food was just OK, not great. We got our goodies bag, but no little China row houses with liqueur.
Overall we were not impressed.

Date of travel: August 2019
2  Thank TokyoTori
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
KLM_Royal_Dutch1, social media agent at KLM Royal Dutch Airlines, responded to this reviewResponded 11 September 2019

We regret to read this. Thank you for your feedback and we hope to provide you with a more satisfactory travel experience the next time you fly with us.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,933 - 2,937 of 31,974 reviews

Reviewed 4 September 2019

So we got to Gdansk airport and they had no record of our flight booking. They were very helpful, and it wasn't the fault of the staff at Gdansk. We had to pay extra from our credit card which was of course refused due to suspicious activity (!). The flight was late leaving and we had 30 minutes to rush from one terminal at Schipol to another. The moving walkways did not all work and there are security checks en route. We just made it to our next flight but only because we are relatively fit.. Never again. They give you food on KLM but it was the same on each flight, a strange not very nice sandwich.

Date of travel: August 2019
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
2  Thank Levfirebud
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
KLM_Royal_Dutch1, social media agent at KLM Royal Dutch Airlines, responded to this reviewResponded 11 September 2019

We regret you were less than satisfied with our services. We shall take this into advisement. We hope to provide you with a more satisfactory travel experience the next time you fly with us.

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Reviewed 4 September 2019

Flew with this this company a few times. Took a flight from Switzerland to the Netherlands and then the Netherlands to Birmingham. With both flights, the staff were super efficient. The first flight was none descript except for the fact the only food option offered were ‘cheese’ sandwiches. The second was a ‘snack’ which was not too bad.
My main moan about the Netherlands is its airport, it’s like a maze! I’ve done two transfers there now and managed to get lost both times - perhaps they could paint a line on the floor so that already stressed passengers can simply follow the coloured line to the transfer area/lounge!

Date of travel: August 2019
2  Thank anne262016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
KLM_Royal_Dutch1, social media agent at KLM Royal Dutch Airlines, responded to this reviewResponded 5 September 2019

We are happy to read that had a great customer service experience, Anne. We hope to welcome you on board again soon and we thank you for taking the time to write this review for us.

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Reviewed 4 September 2019

Flying from Luxembourg via Sciphol to Manchester both flights delayed, this type of service is expected from the budget airlines but not from a so called reputable airline.
I have approximately 10 flights a month this was and is my last with KLM,driving is quicker and more comfortable.

Date of travel: September 2019
1  Thank paul s
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
KLM_Royal_Dutch1, social media agent at KLM Royal Dutch Airlines, responded to this reviewResponded 10 September 2019

We're regret to read that your flight got delayed, Paul. We hope to provide you with a more satisfactory travel experience the next time you fly with us. Our apologies for the inconvenience.

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Reviewed 4 September 2019

My husband and I had a good experience with KLM. We were able to check-in on-line 30 hours before the flight, thus managing to get our desired seats together. Our luggage was checked through to our final destination without having to worry about it in Amsterdam where we had a connection. The flight crew were very pleasant.

Date of travel: August 2019
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Review collected in partnership with Sky-tours
1  Thank ralitsa2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
KLM_Royal_Dutch1, social media agent at KLM Royal Dutch Airlines, responded to this reviewResponded 4 September 2019

We're glad you had a pleasant experience flying with us. We look forward to having you again in one of our future fights!

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