We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Never again!”
Review of KLM Royal Dutch Airlines


Reviewed 4 September 2019

Delayed leaving Bristol, missed connecting flight, told unable to fly until following day. Managed to rebook alternative flight via Stockholm including 4 hour coach trip independently. On remaining flights bumped from prepaid chosen seats which caused anxiety as I need window seat because of claustrophobia. KLM refused repayment of money for chosen seat. Second time we have had problems with KLM and Amsterdam, never using this route or company again, too stressful and unhelpful.

Date of travel: August 2019
1  Thank Patricia M
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Write a reviewReviews (31,854)
Traveller rating
Traveller type
Time of year
Language
  • More languages

2,851 - 2,855 of 31,854 reviews

Reviewed 4 September 2019

We left Bergen ahead of schedule to arrive on time in Amsterdam. Nice stewardess on board.

All fine. Nothing to improve.

Date of travel: August 2019
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • Value for money
    • Check-in and boarding
2  Thank Lars C
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
KLM_Royal_Dutch1, social media agent at KLM Royal Dutch Airlines, responded to this reviewResponded 4 September 2019

We're delighted to read that we were able to meet your expectations on board, Lars. We hope to see you soon on board.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 September 2019

Very comfortable flight. Friendly staff. Great sandwiches for lunch. Excellent service. Highly recommend.

Date of travel: August 2019
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
1  Thank ronaldl578
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
KLM_Royal_Dutch1, social media agent at KLM Royal Dutch Airlines, responded to this reviewResponded 4 September 2019

We appreciate the short but glowing review, Ronald. May all your travels with us be just as enjoyable as the last. Cheers!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 September 2019

KLM have refused to refund extra money paid for pre- booked seats on this flight where they changed our seats at the gate. They reason given was a change in aircraft from one with 2 seats either side of the aisle to one with 3. We had booked window and next to window and ended up with centre and aisle seat. My wife was most upset as she suffers from claustrophobia and prefers a window seat. This is the second time that we have found KLM totally intransigent when it comes to admitting fault and accepting to give refunds. We will never use KLM again. Buyer beware!

Date of travel: August 2019
1  Thank Barry M
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 4 September 2019

Good flight transatlantic over Groenland and Canada to Calgary. The service on board was excellent, very attentionate stewards (Men & Woman) were most helpful in all respects and made us enjoy the trip. No Wifi on board as announced.... technical problems they said, just for you to know this is not a standard yet.... !

Date of travel: August 2019
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
1  Thank Anthony D
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
KLM_Royal_Dutch1, social media agent at KLM Royal Dutch Airlines, responded to this reviewResponded 4 September 2019

We're glad that you had a great experience flying with us, Anthony. The professionalism and friendly approach of our cabin crew is what they have come to be known for. We hope to travel more with you in the future and serve you in the best way we can!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
© 2022 TripAdvisor LLC All rights reserved.

This is the version of our website addressed to speakers of English in Ireland. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu.