KLM have refused to refund extra money paid for pre- booked seats on this flight where they changed our seats at the gate. They reason given was a change in aircraft from one with 2 seats either side of the aisle to one with 3. We had booked window and next to window and ended up with centre and aisle seat. My wife was most upset as she suffers from claustrophobia and prefers a window seat. This is the second time that we have found KLM totally intransigent when it comes to admitting fault and accepting to give refunds. We will never use KLM again. Buyer beware!

Good flight transatlantic over Groenland and Canada to Calgary. The service on board was excellent, very attentionate stewards (Men & Woman) were most helpful in all respects and made us enjoy the trip. No Wifi on board as announced.... technical problems they said, just for you to know this is not a standard yet.... !

KLM is our go-to airline. The service, amenities, and food are great. It is the best for long-haul flights, and my kids love the movies and games available. It's one of the airlines that has not gone down in quality over the years. The one downside is the price to pick your seat assignments, but if you don't mind where you sit, they don't charge extra.

updates on Txt, KLM app and email during wait for delayed flight due to ground crew strike. On the negative side, I had ordered a watch when I booked the flight, to be delivered to me on the flight. However, when it turned out one of the hops were with KLM Cityhopper (subsidiary of KLM) - They were unilling to deliver the ordered watch to me, as they claimed it were difficult to arrange since one of the flights were KLM Cityhopper. Keep in mind it's the same main company, when I ordered the watch, there were absolutely no information this could cause an issue. My "feeling"; it were just no willingness to TRY to help. I even offered to pick it up at AMS airport, but no, everything turned out to be too difficult or "impossible". Tips: never ever order a watch or any other items when you order the flight to be delivered on the flight. Not worth the hassle and annoyance. And certainly not worth the phone calls, emails back and forth to try to find a solution when the company are absolutely NOT interested to help out.

Normally I would reccomend KLM, but experiences like this really give KLM a huge scratch in my book.

We flew via Amsterdam and was so impressed by the friendliness of crew. We got a snack and a drink , both complimentary on all legs. Beats Ryan Air hands down. Would reccomend