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“So Poor That”
Review of KLM Royal Dutch Airlines


Reviewed 13 December 2017

The fare was EUR 257.97 and the terms and conditions are all against the passenger. I was at the airport well in time and I got my boarding pass from the machine but it did not have the seat number (some odd code was printed). I arrived at the gate, well in time and asked the person at the counter about my seat number. She did not explain properly except saying that I have to wait. When the boarding started, I asked again and again I was asked to wait. It turned out the airline has overbooked and I had to shout just to get my chance. The moral is that you need to fight for your right.

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    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank chami_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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424 - 428 of 14,377 reviews

Reviewed 13 December 2017

This was the first leg of a much longer journey to Brazil. I had foreseen that the December weather might be a problem so I had arranged a 24 layover in Amsterdam which was just as well because Schipol was very badly disrupted by snow and there were a great many cancellations. I was booked on the 14.05 for which I checked in online and collected my boarding pass at the airport. I was relaxing in the Skyteam Lounge- very pleasant- when I checked my boarding pass on a whim and was surprised to see that I was actually booked on a much earlier flight, a change I had not been made aware. I managed to make the flight with time to spare as we were held at the gate for a further hour.
When I boarded I was told that my carry on luggage would have to go in to the hold as all the overhead bins were full. Disappointing in business class but not a major problem. I did notice however that the forward business class bins were indeed full with the luggage of the cabin crew! If the cabin crew must use valuable bin space they could at least use the bins further back as the front business class seats do not offer any under seat stowage as elsewhere in the plane.
The Captain was very good in keeping passengers informed about the delays caused by the bad weather in Amsterdam. The cabin was bright and clean and the service very professional and I enjoyed a smooth flight. We landed on the northern runway which meant a very long taxi to the terminal which took 20 minutes.

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    • Customer service (e.g. attitude, care, helpfulness)
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    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank richardcjarman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 December 2017

A severely disabled and vulnerable passenger was literally abandoned by this airline during recent weather disruption. We all understand that bad weather can play havoc with airline schedules but to deliberately target the disabled, who have no one to speak for them at such times is criminal, to say the least. The lies which were told by KLM staff about accommodation availability were beyond belief. All to save a few euros by a disgusting company

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    • Customer service (e.g. attitude, care, helpfulness)
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    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
2  Thank bob h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 December 2017

The airplane is clean, the restrooms/toilets are clean. Not so much space to move about/around while sitting. Web check-in was ok.but was not able to view the seating arrangement, therefore NOT able to change to the desired seat. Tried to have the seat changed upon check-in but was denied, the ground crew didn't even offer to find a better alternative. In-flight food was average. Flight crew are attentive

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Jessilinamor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 December 2017

I was travelling with an elderly relative with mobility issues. This was no problem for the airline or its staff who were, smart, courteous, and couldn't do enough for us. Flight was reasonably priced and impeccably on time. I will seriously consider flying KLM from the UK via Schiphol for my next long-haul

Thank nick19892015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC