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“Pleasantly surprised”
Review of KLM Royal Dutch Airlines


Reviewed 11 December 2017

I have never flown with KLM before and was pleasantly surprised by them.The seats in economy were very good with excellent leg room and the staff were friendly and efficient.We had a stopover in Schipol before flying onwards to Budapest and were surprised that they gave us food on both short flights.It was a cake and a choice of drink on the first and a wrap and drink on the second.You could even have an alcoholic drink too a choice of red or white wine or Heineken and the non alcoholic beverages were tea,coffee or soft drinks such as orange juice,coca cola etc.The flight was on time too so all in all i would definitely use them again.

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    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Vonnymacd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 10 December 2017

This is was my 3rd flight with KLM. I have always had a great experience with KLM. Attention to details, amazing service and food. I never had such a great espresso online! The seat is similar to what you get on Delta and Air France business class and it was very comfortable. They had a great choice of movies and the noise cancelling headphones were great.

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Thank monkfan2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 December 2017

Nice comfortable flight. Because they are partner with Delta I received an upgrade, crew was nice and helpful. Nice movie selections.

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Thank Robert A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 December 2017

No airline these days deserves a '5' but, our recent flight on KLM deserves Top Marks so, in relation to other airlines, a '5' is warranted.
What do you want from your airline? - on time, comfortable as possible, pleasant service, decent food.
So our flight from Toronto to Amsterdam and then to Cape town had all that and more.
We boarded quickly and easily; we don't have much carry-on so overhead bins were not an issue but there didn't seem to be any problems; my wife chose the seats in advance (for a fee) and they had lots of legroom and we were alone in a row; the flight was long (7 hours to Amsterdam, 11 hours Cape Town) but we had lots of current movies, drinks and decent food; the washrooms were fairly clean and roomy and there was little or no wait (for the guys); unloading and baggage pick-up was quick.
Overall I give them top marks in today's market.
We fly a lot with different airlines and were very pleased.
I can't think of anything to improve.

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1  Thank Alec P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 December 2017

It was a long time since I last flew Amsterdam - Kuala Lumpur. KLM used to have a cooperation with Malaysian Airlines on this stretch but with the issues at Malaysian Airlines that cooperation was stopped and so were the flights from Malaysian between Amsterdam and Kuala Lumpur. The great thing about the KLM flight is that it leaves 20:50 making it possible to immediately to sleep (have your dinner before), if you arrive the next day around 14:00 in KL you can rather easily pick up the rhythm of the day. In combination with the great full flat WBC seats, it works out fine.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank ThomasEMM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC