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“KLM”
Review of KLM Royal Dutch Airlines


Reviewed 10 December 2017

Nice comfortable flight. Because they are partner with Delta I received an upgrade, crew was nice and helpful. Nice movie selections.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
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    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Robert A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3,633 - 3,637 of 20,625 reviews

Reviewed 10 December 2017

No airline these days deserves a '5' but, our recent flight on KLM deserves Top Marks so, in relation to other airlines, a '5' is warranted.
What do you want from your airline? - on time, comfortable as possible, pleasant service, decent food.
So our flight from Toronto to Amsterdam and then to Cape town had all that and more.
We boarded quickly and easily; we don't have much carry-on so overhead bins were not an issue but there didn't seem to be any problems; my wife chose the seats in advance (for a fee) and they had lots of legroom and we were alone in a row; the flight was long (7 hours to Amsterdam, 11 hours Cape Town) but we had lots of current movies, drinks and decent food; the washrooms were fairly clean and roomy and there was little or no wait (for the guys); unloading and baggage pick-up was quick.
Overall I give them top marks in today's market.
We fly a lot with different airlines and were very pleased.
I can't think of anything to improve.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank Alec P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 December 2017

It was a long time since I last flew Amsterdam - Kuala Lumpur. KLM used to have a cooperation with Malaysian Airlines on this stretch but with the issues at Malaysian Airlines that cooperation was stopped and so were the flights from Malaysian between Amsterdam and Kuala Lumpur. The great thing about the KLM flight is that it leaves 20:50 making it possible to immediately to sleep (have your dinner before), if you arrive the next day around 14:00 in KL you can rather easily pick up the rhythm of the day. In combination with the great full flat WBC seats, it works out fine.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank ThomasEMM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 December 2017 via mobile

I have chosen KLM as this would be my 10th time flying with this company. The service and the food is very good but there is no space between the seats. If you are a person more than 1.80 your knees will touch the front seat. (I m 1.78 only). The entertainment is also ok !

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
Thank Pantelis K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 December 2017

As always punctual and good service. Always a snack and free drinks even on the shortest of flights. Always a smile too.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank Erik Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC