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“Most frieny crew ever had durong my trip”
Review of KLM Royal Dutch Airlines


Reviewed 3 weeks ago via mobile

We flew on flight KL1131 and had a pleasant flight with good updates from the pilots on eta etc. Especially the cabbin crew was very friendly, asking about the purpose of our visit and beeing really attentive, never had such a nice experience as it really felt like they took their time for us.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
Thank timbr0wne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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571 - 575 of 13,553 reviews

Reviewed 3 weeks ago

I was pleasantly surprised on this KLM longhaul. The staff was in a great mood and delivered services with gusto. The presentation and quality of the food had significantly improved. The flight left and arrived on time. The chairs in the 777 are very comfortable both for sitting and, flat, for sleeping. The Delft Bleu houses continue to be handed out at the end of the flight and a nice touch was an energizer drink just before landing.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
2  Thank robert_bos53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

This is my firsts time flying with KLM. Upon checked in, the ground staff in Soekarno Hatta International Airport did a fantastic job, it was so smooth and fast. The flight attendant was so good, they were caring and very helpful. The seat to be honest was not my favorite one, a little bit outdated, so does the in flight entertainment system, but they offered lot of choices of movie. This is a short-houl flight, so they did not offer a light meal, they offered a light snack, it was so good. I will fly KLM again.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank Hariiagung
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

Flew business class from JFK to Nairobi via Amsterdam. Despite only one hour connection the checked bags made it. Much appreciated!

The business class lie flat seats are comfortable but the layout is first generation where the window seat needs to step over the aisle seat to get in/out when the aisle seat is flat.

The air is EXTREMELY dry. I think that is become they fly the 747.

The bathrooms also are dated in the aged 747 fleet and they are tiny.

The food and wine are plentiful, but aside from the excellent cheeses, the menus have not kept up with the competition.

The flight attendants are very kind and highly professional. The business class area is well-staffed.

The boarding processes at both JFK and Schiphol were poorly managed. It’s pretty much a free for all. Not what you would expect from a major airline.

Quaint tradition of the ceramic bottles of gin in shape of a Dutch house as a parting gift.

The alternative for this route is British Air. I have not tried it but my colleagues prefer it.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
Thank H P B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

This relatively short flight was a great experience. Seat 3A was comfortable and... no one next me, hence extra comfy. I had a great conversation with the caring purser. Her smiley eyes, I won't forget. Enjoy running along the canal in Glasgow.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
Thank rgrol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC