KLM is my favorite full-service intercontinental airline. Their cabin service is invariably excellent - attentive without being intrusive. Food and entertainment are generally excellent. Their new business-class seats are comfortable for sitting and sleeping, with 2-2-2 configuration. Schiphol Airport in Amsterdam is the best transit airport in Europe. And when flying from the States to East or Southern Africa via Europe, KLM is the only way to avoid a day-long layover. However, they lose a star because their website has been deteriorating. For example, on this trip it could not handle a multi-destination (open-jaw) itinerary.