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“If I could rate Kenya Airways a zero I would ”
Review of Kenya Airways


Reviewed 12 December 2017 via mobile

WORST SERVICE EVER! We travelled Business class from London to Cape Town - Kenya Airways lost our bags!!! We have spent our entire last 2 days trying to get this sorted with Kenya Airways and the Customer Service representatives cannot be bothered!! We have been directed round and around in circles. NEVER EVER again would we ever pay ANY money to fly with them again!! We intend to go through EVERY social media channel until this gets sorted

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4  Thank Shivana M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 12 December 2017

The airline services was great, boarding and departure was timely. A comical captain entertained us during the flight which was enjoyable from Nairobi to Kisumu.

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Thank joelg678
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 December 2017

Flight departure time was respected and we filed into a clean and airy aircraft to the smiles and welcomes from the cabin crew. Preparation for takeoff was professionally done and takeoff smooth. Captain welcomed all on board. Safety and security demonstrations were rather professionally done, with few slip-ups. Lunch was a little disappointing, but the accompanying can of beer was great. I even had a second!!! Long transit time in Nairobi though, with little or no guidance from crew. However, great restaurant at the Kenyatta airport made up for the rather thrifty lunch. Onward to Dubai was smooth, though slightly behind schedule. Landing and disembarking was effective. However, crew could offer some guidance on what awaits first-time visitors like myself upon arrival (cost of taxi, alternative transport means, some videos of destination could help as well). Overall great trip.

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Thank 972francisw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 December 2017

The VFA-CPT service recently introduced is an efficient great value way to connect the two attractions. A great personal touch is they do a figure of 8 flight over the falls! Saves you $150 Helicopter flight! Staff and food was excellent. Timing of flight means you have the afternoon in Cape Town and don't have to return to VFA early morning so have the morning in Cape Town

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Thank ChrisW311
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 December 2017

The flight was on time and efficient right from Check in to boarding time. The cabin crew still afford to offer the personalised service on board.

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    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank SamOdero
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC