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“ANA > Japan Airlines”
Review of Japan Airlines (JAL)


Reviewed 2 July 2022

My first flight from DEL to Haneda was with economy class, it was very uncomfortable! No leg space at all, food was Japanese style and very limited. The service wasn’t the best as well.

When I landed in Haneda I asked to upgrade to Economy seat with more leg room for my next flight. First of all, the language barrier is a huge issue! I have been told all leg room seats are reserved and I had no choice to pay more for economy premium.

The seats in economy premium are okay, I can’t say they are that comfortable but I got enough leg space.
You also get a small bag with some goodies for the rest of your flight. Food was okay, not better than regular economy.

My main issue was that I saw a lot of unreserved leg room seats in economy so I don’t understand why I was been told that they are sold out.

My experience with ANA was definitely much better!

Date of travel: June 2022
1  Thank ShaniC92
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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28 - 32 of 9,210 reviews

Reviewed 27 June 2022

I can't say enough obout this airline. After getting canceled and ran around by Delta, we finally got rebooked on JAL. Going from Seattle to Manila. Their economy seats are better than Delta premium comfort. The food is better. I wish I'd known about JAL prior. I'll use JAL anytime I get the opportunity. They EARNED my money with their customer service and amenities. Thank you JAL. This should be the industry standard. Finally, a company that actually cares about their customers. On my connection to another airline, they had a rep to personally escort us to the next flight so we wouldn't miss it. Amazing service. Even if it is more expensive, it's worth every penny.

Date of travel: June 2022
Thank 188merleb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 26 June 2022

Tried to get a hold of customer service by phone for three days straight to make changes with my flight after booking online with no luck. As far as the the flights themselves that I had, I had a great experience with the cleanliness of the plan. The service received from the flight attendants and the food that was served was much better than most other airlines. I have had better entertainment choice on other airline flying similar routes. In the air, 5 star experience, on the ground 1 star experience.

Date of travel: May 2022
1  Thank Meeko P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 23 June 2022

Flown to Japan round trip with my wife about a dozen times using JAL. Pretty consistently good service, food, overall experience in this regard. On this last return flight to San Diego the vast majority of travelers were Foreigners (non Japanese). Upon landing the head flight attendant walked around and personally thanked the handful of Japanese travelers (including my wife) but no one else. She spoke Japanese which I understand. I thought that an odd business practice and one which I'd guess did not escape notice by other non-japanese as well. Again, overall service was satisfactory but I think the time has come to retire this business practice. Poor judgement in my opinion.

Date of travel: December 2021
2  Thank David E
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 20 June 2022

Bad customer service. Not able to help much. Please don't use them if need any customer service. Cannot communicate in English.

Date of travel: June 2022
Thank Kwng25
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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