Lack of customer responsibility, unethical, opposite of what Japan is known for, I was not able to fly from Seattle to Malaysia because I have 20hours layover and I was not allowed to go to and I was not given any notice about. I tried calling, emailing and all kinds of ways to reach them and I had no answers weeks before my flight. They just hang up the phone each time, called Narita Airport and they said I was good to go. When I got to Seattle they do not let me board the plane and DO NOT help me get another. Their staff were rude, and was yelling at me like it was my mistake. I hope this airline get shut down some day.