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“Really nice fly”
Review of Japan Airlines (JAL)


Reviewed 18 April 2022 via mobile

Very polite staff. Everything was organized. Nice food. Lots of options for drink. Knowledgeable crew

Date of travel: April 2022
2  Thank royam391
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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51 - 55 of 9,210 reviews

Reviewed 12 April 2022

For several days now I have been trying to reach JAL customer service to amend my return travel dates but have not succeeded.
I called on different days and at different times,. On every occasion, I was put on hold by the recorder for almost 2 hours and I was so frustrated and angry that I couldn't wait any longer.
I am a Skyteam member and I chose JAL from many other carriers thinking that they are major airlines with customer service awareness and reliable after-sales support.
However, It seems that I was totally wrong, disappointed, nerve breaking, and made a bad choice in flying JAL.

I would not recommend JAL to anyone with a flexible flying schedule as they will be disappointed as I was.

Date of travel: April 2022
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
3  Thank amigobill2
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 12 April 2022

This is the least trustworthy airline, or company for that matter, that I have ever had the misfortune of using. I have been on the phone a total now of ten hours on hold to get a refund for the ticket Japan Airlines canceled. They canceled the flight. I did not. When I finally got through to them, the representative I spoke with told me she didn't know how to process a refund and said another representative would call me back. I was called back late in the evening, did not pick up, and so received a voicemail: "This is Japan Airlines. We will only call you this once. You will have to call us back to find out about your refund." They still have my money. I still have no ticket. Do not travel with Japan Airlines.

Date of travel: April 2022
    • Customer service
    • Check-in and boarding
3  Thank roberteV8576TV
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 12 April 2022

They don't have any option of India meal , if you flying from India you should have Indian meal even in Narita Tokiyo Airport , i don't not find a burger , or sandwich all the choices they have japnese ,i am not expecting for India food not a even international foor burger , piza and sandwich . I never use their services again and recomend any international pessangers to visit there because they don't have to any option to eat i don't eat any thing in flight and also nothing to eat in the airport . That's totally bad experience .

Date of travel: April 2022
Thank ARU123a-a-
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 11 April 2022

EXTREMELY rude and unpleasant staff in Narita airport! I have a ridiculous 18 hour layover, no one was willing to help me or offer me vouchers, a hotel stay, or to change my ticket. The woman "helping" me, named Kobayashi, took my ticket and refused to return it to me. She rudely handed me a blank sheet of paper when I asked for an official form stating JAL's policy (or lack of) regarding long layovers. She mocked me in Japanese to her colleagues. She was extremely rude. I never want to fly JAL again, with staff like this!

Date of travel: April 2022
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
3  Thank Girlfromhawaii22
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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