We recently had to book a flight to take our smallest family member to Tokyo to have open heart surgery by the top canine cardiologist in the world. The people who work at JAL were so amazingly kind and understanding. They called and checked up on us and invited us to bring Sonny by to meet them at their Santa Monica location once they re-open after covid. I felt enveloped in their caring. It was on of the hardest times of my life and their kindness will live in my heart forever. Thank you so very much.