At the early part of the CoviD19 breakout, we needed to re-route our trip from HK to another transfer point due to VN tightening their travel requirements. We changed from a Cathay Pacific flight to JAL through Tokyo. The quick connection (1:25) at Narita in Tokyo was super quick, very efficient. The airline's cabin crew were all very good at their jobs and the food was decent/good. Didn't get much sleep, but the cabin stayed dark enough that many did.

I have booked the flights from Bangkok to Haneda for myself and my niece during 18 - 23 March 2020.

However, due to the Covid-19 situation, I have regrettably had to cancel the bookings and the airline is kind to not charge the cancellation fees (due to ticket's class conditions).

I have called the airline to cancel my bookings and request for full refund on 26 Feb. 2020 and the call center named Khun Nichaporn and I got my full refund through my debit card on 12 Feb. 2020.

I am truly appreciated the efficient and the fairness of Japan Airline for this case and I will always fly Japan Airline with my Japan's trip. You are such professional and generous airline.

Thank you so much for making this process so efficient.

Best regards,
Chonticha D.

Great people on this flight and the one back They were so lovely I told our lovely attendant that I really liked the wine we had with dinner She promptly popped back with another bottle for me ( The little ones )The plane was comfortable the food was delicious I could recommend JAL more highly

I have never flown with JAL before but I flown with other Asian airlines and usually prefer the service because they are usually so helpful and kind.
This has not been the experience I am currently having with JAL. I am currently on the plan and asking for assistance and the staff have basically told me to figure it out for myself. I asked if they can contact their ground staff in Jakarta because I left something behind and they told me no. I asked for the number so I can call them myself and they told me to look for it myself. What kind of service is this and how can you not contact another JAL staff member?
The only reason I on this flight is because they are a coshare with American Airlines.
I will never fly with JAL again.

Excellent service throughout, very comfortable reclining seats. A really good selection of food and drinks.