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“Love flying JAL”
Review of Japan Airlines (JAL)


Reviewed 11 March 2020

Whenever we can, we prefer to fly JAL. Their service and level of comfort is second to none. Last trip especially, the cabin was not cold, so we were perfectly comfortable without adding a wrap or blanket. And the food is wonderful.

Date of travel: November 2019
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
4  Thank TheWard
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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Reviewed 10 March 2020

JAL used to be a snob airline while they even used to see video how to be a JAL's cabin attendant in their flight. So, I used to avoid JAL because of their unfriendly service.

Firstly, the seats are so comfortable and wide. It made me relaxed during my whole of trip.

Served food is also improved comparing to salty previous foods.

Minor but some improvements are necessary on JAL are, for example:

1. Cabin attendants never helps passengers to lift up baggage, which is normally done by ANA.
2. English announcement is very poor.

Date of travel: February 2020
    • Seat comfort
    • Customer service
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
2  Thank Koji T
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 10 March 2020

I travel back and forth to Japan 3 or 4 times a year and I always enjoy flying with JAL. I have flown other airlines (Air Canada, Cathay, Korean) and I have to say, for comfort, quality of food (even in Economy) and service, JAL is the best, although Korean comes a very close second.

Date of travel: March 2020
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
4  Thank jpinjp2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 10 March 2020

Pleasant flight, the service is superb. The stewards are very accommodating and also pleasant. They made sure that we are comfortable.

Date of travel: November 2019
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
1  Thank bgdomingo
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 10 March 2020

Opted for bulk head seats, the 1st row with more leg space.....it had a lot of leg room, couldn't reach the bulkhead even with legs fully extended! More than any other airlines in economy!

Date of travel: February 2020
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
3  Thank Ivan8883
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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