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“International Flight with Lovely Service”
Review of Japan Airlines (JAL)


Reviewed 19 September 2018

The staff could not have done more to help out and make sure we were comfortable. They even had cardigans for us (they are to borrow, not keep) which helped when the temp fluctuates in the airplane. Nice and dark, all passengers were considerate to keep shades down as long as possible. Food was fair but the service shined!

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank Luvingmywine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 19 September 2018

I just return from Sapporo Japan flying with JAL Airlines this was my sixth trip to Japan being twelve international flights plus twelve domistic flights to Sapporo I all ways Fly with JAL, my first flight to Japan was with Qantas six years ago which is a good airline, but as I have a cultural interest in Japan now I find JAL provide the experience I like, flying economy is not so bad, price is right for a direct flight to Tokyo only 9hrs, i am not interested in cheap flights that take you about 24 or more hrs with stop over in other counties eg Hong Kong, JAL provide a good service with good in flight service, I all ways request an aisle seat, leg room is ok better than being cramped in a middle seat, food is mostly Japanese style, Airline staff always friendly and help full, all normal airline facilities, jAL also have a frequent Flyer program to earn points for future flights.
I will continue to fly JAL,

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank Paul S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 September 2018

Excellent service and on time departure and arrival. Very scenic flight down to Osaka. Staff are very friendly and courteous. Can thoroughly recommend flwith JAL.

1  Thank r0ssc0san
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 September 2018

All i could say is this is the most comfortable economy seat i have ever flown on a domestic flight. Despite there is no individual TV but they offer unlimited free wifi inflight. I would love to take JAL again.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank BonnieS1983
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 September 2018

The plane is very comfortable, smooth and feel safety while on board. I was request for Muslim Meal and the crew very concerned about that. They explained why I didn't get the ice cream or the same sandwiches, which is for me that is sweet. The same experienced when I flow back to the country. Thank you JAL

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank derach2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC