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“JAL FLIGHT”
Review of Japan Airlines (JAL)


Reviewed 19 September 2018

Excellent service and on time departure and arrival. Very scenic flight down to Osaka. Staff are very friendly and courteous. Can thoroughly recommend flwith JAL.

1  Thank r0ssc0san
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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123 - 127 of 6,156 reviews

Reviewed 19 September 2018

All i could say is this is the most comfortable economy seat i have ever flown on a domestic flight. Despite there is no individual TV but they offer unlimited free wifi inflight. I would love to take JAL again.

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1  Thank BonnieS1983
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 September 2018

The plane is very comfortable, smooth and feel safety while on board. I was request for Muslim Meal and the crew very concerned about that. They explained why I didn't get the ice cream or the same sandwiches, which is for me that is sweet. The same experienced when I flow back to the country. Thank you JAL

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    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank derach2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 September 2018

This flight left Tokyo Haneda at 0155 in the morning for an eleven hour journey. Cabin crew helpful and polite. Plenty of leg room. Lights dimmed in cabin on completion of drinks/snacks. Easy for sleeping. Only one meal served which was prior to landing at Heathrow. Once again I commend cabin crew for service. Thankyou.

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Thank Robbobob30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 September 2018

We flew home from Japan on the Japan Airlines 777-300ER business from Tokyo to NYC. the plane got great reviews online....but not from me. There are 49 business class seats and they are 7 across...who would want to pay for business and sit in the middle? Unless you're a party of 3. The window seat gives the most privacy but you (and the flight attendant) have to squeeze between the the seat next to you for access. It's a bit claustrophobic in there and the width of the seat is narrower than most. It does provide a flat bed seat and the flight attendants are great. But the plane seems old and worn out. Some of the compartments were kept closed with duct tape...no kidding. Probably the worst plane I've been on in business class.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Alan F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC