The flight attendants, the ground staff, everyone was calmer and smiled easily. Hopefully all the bad press is in the past. Some irate passengers were even apologized to. Felt like we were dealing with real people. The efficiency remains - still on time - they've just lost the ruthlessness, which means it made the multistop trip enjoyable. Better to book meals ahead as choice was limited on the carts. If you don't get front seats opt for the ones right at the back, no extra charge and they also board and deplane from the rear.