Our flights (round trip from Madrid) were changed three times between booking in February and flying in November.
On one occasion, despite all flights being on one booking, our changed flight would have no way given us enough time to transfer to the domestic leg of the flight so I had to call the airline, does nobody actually check this?
We were offered a paid upgrade the day previous to the flight which we paid for.
I had booked two extra checked bags way back at the time of booking but was told at check in they did not have this in their system. Even though I had all my receipts etc printed off, we still had to endure a half hour delay checking in while they tried to sort it out, we were initially told we would have to pay again for the bags, I stood my ground and refused.
The delay meant we had no time to utilise the lounge which we were entitled to due to the paid upgrade.
Once on board the flight was excellent, delicious food, much needed drinks and friendly crew.
Every time I book flights with Iberia (which is quite frequently as we live in Spain) there is an issue with something.
Such a shame as the inflight experience is usually very good.