People are very quick to complain about airlines. But my experience with Iberia yesterday was outstanding. Due to weather, my plane arrived in late at Casablanca to go to Madrid, which meant I missed my connection to London. When I arrived at London my new flight was closing so Iberia bussed me to the plane. I was convinced my luggage had no chance of making it. Low and behold when I arrived at Heathrow, there were my bags, first off the belt. Well done Iberia. Great service all round and you turned a problem into a service delight!