I write this letter after I experienced an incredible service experience in my last flight from Madrid to Tel Aviv As a journalist and as a strategic and media consultant to The President of Israel, four deputy prime ministers, and the former spokesman for the Foreign Affairs and Defense Committee and the Airports Authority spokesman, you can imagine I flew a lot with many different airlines to various destinations around the world.
But this flight with IBERIA from Madrid to Tel Aviv was an exceptional one.
This flight was unique not just because of the 320-300, airbus aircraft' the awesome dinner and the efficiency of boarding. But mainly because of the staff, especially the Mrs Susana Mauri Lopez - I find it essential to write to you about this air stewardess because her conduct reflects the spirit of your flying companies, a conduct which showcases the service and brings honor and pride to the airline. Mrs. Lopez is a lighthouse when it comes to Providing service, professionalism and efficiency.
But beyond that, Mrs. Lopez. Has been blesses with notable features of human love, Ability to contain and Emotional intelligence that turns the aircraft into a pleasant enjoyment.
Luckily, I was sitting in seat 21. J near the central kitchen and could observe the work, courtesy of passengers including "not easy" passengers with strange demands and requests.
Mrs. Lopez immediately helped in solving all problems, with much understanding and tolerance.
The conduct of Mrs. Lopez Was not only regarding the passengers but also concerning her colleagues - Her collaboration with the whole team caused a sensation of comfort and efficiency to the whole work processes.
As someone who was the Israeli Airports Authority spokesman (including the BG airport), I'm well aware of the of the crew' but Mrs. Lopez takes he job a step forward – not just "doing her job" - but seeing for the needs of every traveler, including listening and containing.
Fortunately, in the short time that Mrs. Lopez Wasn't busy, I had a chance to discuss a variety of topics and exciting horizons extenders that brought to light a bit of Mrs. Lopez's extensive education, vision and highlighted her Barcelonan environment in which she grew up and was educated.
Needless to say, that a person that his job is giving services, such as a flight attendant, expanding the fields of human touch, intelligence, beyond the areas on which it is deposited, makes the flight experience itself intensified, and in this case of the extraordinary flight more invaluably from any of various movies in the multimedia system.
As someone who was a journalist and, and today, as Ombudsman, and in charge of freedom of information, I'm well aware of the difficulty in facing the "Israeli" customer conduct, especially at the end of the holiday season, especially regarding the collection of bags from the overhead compartments in the end of flights.
In a world where we all often post complaints, bashing in the social media I find it essential to praise and compliment about my personal good experiences.
I'll be happy if you'll transfer the contents of the letters to the ceo, VP human resources miz Julia Simpson and of course Mrs. Lopez That brought a lot of respect for your airline